Privacy policy

Last updated: September 2025

Welcome to Collectors Gene (“we”, “us”, “our”). We’re committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and your rights.

What we collect

When you use our site or services, we collect information such as:

  • Personal information you provide: name, email address, billing/shipping address, phone number, payment details.

  • Account information (if you create an account): username/password, order history, preferences.

  • Communication information: records of correspondence when you contact us (e.g. via email or support).

  • Usage data: how you interact with the site, pages visited, products viewed, IP address, device/browser type.

  • Cookies & tracking technologies: to remember settings, improve site experience, analytics, etc.

How we use your information

We use your information for purposes including:

  • To process and fulfill your orders (shipping, billing, payments).

  • To provide customer support.

  • To send you order confirmations, updates, or other transactional messages.

  • To send you marketing communications (if you opt in), such as promotions, newsletters, or product updates.

  • To improve our website: analytics, troubleshooting, testing, and security.

  • To comply with legal obligations and protect our rights.

Cookies & similar technologies

We use cookies and similar tools for:

  • Keeping you logged in or remembering preferences.

  • Analyzing how people use our site so we can improve it.

  • Marketing & advertising: to show you relevant content or offers.
    You can control or disable cookies via your browser settings. Note: disabling some cookies may affect how the site functions.

Who we share your information with

We may share your information in the following circumstances:

  • With service providers who help us with shipping, payment processing, hosting, email, etc.

  • With analytics or marketing partners, if you’ve consented or for anonymous aggregated data.

  • When required by law, or to respond to legal process.

  • To protect rights, property, or safety of us or others.
    We do not sell your personal information to third parties.

Storage, security, and data retention

We store your data only as long as necessary to fulfill the purposes described (e.g. as long as your account exists or orders are active).
We employ reasonable security measures (encryption, access controls, etc.) to protect your personal information.
But no method of transmission over the Internet or electronic storage is 100% secure.

Your rights

Depending on your location, you may have rights like:

  • Accessing the personal information we hold about you.

  • Correcting or updating your information.

  • Deleting your account or information (subject to certain exceptions).

  • Withdrawing your consent for marketing communications.

  • Opting out of certain tracking or profiling.
    To exercise these rights, contact us at info@collectorsgene.com.

Children

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. When we do, we’ll post the updated version here with a new “last updated” date. Your continued use of our site constitutes acceptance of those changes.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at info@collectorsgene.com.